Proceedings magazine is a communication tool for the Coast Guard's Marine Safety & Security Council. Each quarterly magazine focuses on a specific theme of interest to the marine industry.
Issue link: https://uscgproceedings.epubxp.com/i/436751
79 Winter 2014 – 2015 Proceedings www.uscg.mil/proceedings This includes the need for co-workers and supervisors to observe and note certain behaviors, and then report those observations to organizational leaders. USCG leaders and supervisors can be well served by such an "early warning" capability. This includes ensuring your crew is sensitive to behaviors of fellow crewmates that raise suspicion or cause concern. Dr. Michael Gelles, co-author on the Deloitte report and former chief psychologist for the Naval Criminal Investiga- tive Service, identifed some key personality traits of at-risk employees: • have a history of managing crises ineffciently; • display a pattern of frustration, disappointment, and inadequacy; • constantly seek validation; • have an exaggerated view of their own abilities and achievements; • a strong sense of entitlement; • view self above the rules; • need immediate gratifcation, validation, and satisfac- tion. Gelles went on to note that within organizations, rules are very important to control individuals from becoming a threat to secure and effective operations. He said, "If there aren't hard-set policies, rules, and the appropriate train- ing, people aren't going to do things they don't feel are important … or they're going to do things because they're ignorant." 5 Commanders and supervisors must also be aware of "gen- erational issues" in relation to insider threats. The Deloitte study also noted that members of Generation Y and younger groups have a tendency to transmit about themselves and their activities. This proclivity, combined with connections to social media, and a passive attitude about information sharing, points to the fact that the incoming federal work- force is already creating its own set of risk factors based on how they typically (and sometimes constantly) use the Internet and communicate with others. A final list of traits to identify possible insider threats includes the following patterns and precursors. Insider threat behavior patterns: • noticeable mood changes, • increasing negativity, • attempts to undermine coworkers. Reporting DHS Report all suspicious activity, including cybersecurity incidents, possible malicious code, vulnerabilities, and phishing-related scams. Call: (888) 282-0870 Email: soc@us-cert.gov Online: https://www.us-cert.gov/forms/report National Response Center Report maritime cybersecurity incidents impacting your COTP zone. Call: (800)-424-8802 Coast Guard Networks To report a cybersecurity incident impacting applications or systems, contact the Cybersecurity Operations Center. Call: (202) 372-2900 or (800) 424-2478 Email: CGCYBER-SOC@uscg.mil External precursors: • not getting a bonus or promotion, • workplace dispute, • personal issue outside of work. Matt Antonino / Hemera / Thinkstock